EQ及壓力管理課程

Introduction

Customers are demanding more and more today. It gives a lot of pressure to the frontline sales people as well as to the senior management. This workshop aims to provide information and strategies to improve participants’ EQ and deal with frustration and stress adequately.

Program Features:

What is EQ and its Importance to Customer Relationship and Sales?
The Difference in result of High EQ and Low EQ;
Understanding Behavioral Model of a Person:
- How to Avoid The Hot Button of Customers;
- How to Handle Difficult Customer Effectively.
How to Cope With Frustration and Stress:
- Some Useful Skills.
Alleviate The Emotion of Customers:
- Manage Yourself and The Angry Customers;
- Solve Problem Through Rational Dialogue.
How to Apply Empathy to Enhance Communication with Customers:
- Why Empathy is The Key of Quality Service;
- Solve Problems by Listening.
Case Studies

Remark: This workshop can be tailored to meet the specific needs of individual corporations.

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