Effective Communications Skills

Introduction

Effective communication skills are important in enhancing relationships with your customers. Presenting your views clearly and confidently helps avoid misunderstanding and gives a good impression to your business partners. This program aims to provide some useful techniques in verbal and non-verbal communications and the way to apply these skills to strengthen relationships in workplace and business.

Program Features:

Modern Concepts of CRM Customer Relationship Management;
Understanding Different Personality Types and Their Respective; Communication Styles;
Managing Your First Impressions;
Communicating Your Anger Appropriately;
Managing Fear of Strangers;
Competency in Communication;
- Breaking Through Your Comfort Zone;
- The Art of Persuasion;
- The Role of Empathy.
Learn to Say ‘No’;
- The Art of Refusing and Criticizing;
- Handling Refusals;
- Handling Difficult Situations with Better Use of Words.

Remark: This workshop can be tailored to meet the specific needs of individual corporations.

COURSE ENQUIRY

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