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Magna Education Center (Kowloon) Home > Career Development/New Programs > Certificate in Airport Services

Certificate in Airport Services

課程重點

• 專注教授地勤服務行業的實踐知識
• 內容全面，包括面試技巧
• 導師更可為學員提供入職輔導建議

課程大綱

1. 介紹機場地勤人員的工作範圍 (三小時)

• 認識香港機場及其運作
• 城市及航空公司代號
• 機票的付款方法
• 地勤人員的工作
• 如何閱讀機票
• 何謂MCO

2. 驗證及派發登機卡的程序 (三小時)

• 旅行證件﹐護照及簽證的檢驗
• 行李限額–重量計及件數計
• 何謂危險物品﹖
• 行李處理
• 保安檢查

3. 特別乘客及其處理程序 (三小時)

• 認識不同機種
• 乘客預定的座位
• 特別膳食的要求
• 航機上不同座位的特徵
• 何謂特別乘客及種類﹖

4. 處理延誤或取消的航機 (三小時)

• 換乘–自願性與非自願性
• 如何處理延遲的出發/到達航機
• 頭等及商務候機室服務
• 否定乘客登機的處理程序
• 處理模擬事例
• 如何發送SITA電傳

5. 如何申請地勤人員的工作 (三小時)

• 介紹香港機場地勤公司及代理
• 申請和履歷
• 如何掌握面試機會
• 最低要求
• 如何應付第一次面試
• 儀容的重要性

6. 儀容及護膚 (三小時)

• 化妝及護膚示範
• 測驗

專業導師簡介

• 經驗豐富導師，曾任職航空公司機艙服務員及其他文職工作三十多年
• 曾任教於僱員再培訓局、展翅計劃等等
• 已培訓超過1000名學員
• 曾成功替學員入職到航空公司、旅行社或機場地勤服務
• 屬悉行業入職要求、面試技巧及要訣

課程費用

HK$1,480

教材費用

HK$ 400

上課時間

每星期二、四 ( 6堂共18小時)

請致電251551800查詢

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